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“It is a capital mistake to theorise earlier than one has data.” Sherlock Holmes (Sir Arthur Conan Doyle). In many Business Process-Outsourcing firms that take customer support calls, Forecasting Data is considered a baseline. Enterprise Intelligence involves inspecting historic data related to the efficiency of the departments and the workforce members working within the organization.
While all of those completely different products, vendors and their choices provide marginal value differentiat...
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